- I want to return my purchase! What do I do?
- Can the style I want be made in a different color of gold?
- How Does Shipping/Returns work outside of the USA
- Lifetime Warranty
- Conflict Free Diamonds
- I don't know my ring size?
- What happens if my ring arrives and doesn't fit properly
- Can I exchange my order instead of returning it?
- Want to see certain rings stacked together?
- Can I request my necklace in a certain length?
- Jewelry Care
I want to return my purchase! What do I do?
So sorry you don't love your purchase! We allow for free 60 day returns on every order, no questions asked. Kindly email us at firstname.lastname@example.org with your order number and we will send you a return label. Your refund will be returned to your original payment method once we receive the merchandise. Your credit card should take about 3-5 business days to process the refund.
Can the style I want be made in a different color of gold?
Yes, but please allow 3 weeks for your piece to be handcrafted! Kindly write the color of gold you would like in the "order notes" on checkout, or reply to your order confirmation email saying you would like it in another color of gold.
How Does Shipping/Returns work outside of the USA
Shipping outside of the USA is a flat rate of $30. We ship via DHL, and shipping times are approximately 4-5 business days. We do not accept international returns. You are responsible for taxes and duties assessed on delivery. We have no way of estimating what taxes & duties will be, as they vary greatly in each country. Please contact your local carrier for an accurate estimate.
We have a lifetime warranty if your stones become loose or pop out. We also cover any manufacturing defect. Kindly email us hello@loveaudryrose with your order number and an explanation of what happened and we will be happy to help. If the ring has been resized or worked on by another jeweler, or has unusual wear, we can no longer cover the ring’s repair. We will do our best to restore all damage from pools, or hot tubs, but please do not wear your jewelry in either as your jewelry will be damaged.
Audry Rose and it's designers use conflict free diamonds! If you have any questions about a particular piece, please email us and we would be happy to provide more information.
What happens if my ring arrives and doesn't fit properly?
No worries, it happens! We will send you a return label and resize the ring for you at no additional cost. We can also send you a ring sizer so you can measure your finger precisely.
Can I exchange my order instead of returning it?
Yes! Please let us know when you request your return label, and we will give you your store credit so you can begin shopping! We can not ship your new purchase until your original has been returned to us
Want to see certain rings stacked together?
We are happy to send you pictures of your dream stack! Just reach out on chat or email us at email@example.com and we will send you pictures!
Can I request my necklace in a certain length?
Absolutely! While our standard necklace lengths is 16" (unless noted otherwise) we are happy to create your necklace in any length you prefer, for an additional $10 per inch. Kindly give us a call at (424) 387-8000 or email us at firstname.lastname@example.org to assist you with your special request!
- Remove jewelry during strenuous tasks such as working out
- Never wear your jewelry in a pool or spa